Is your camera no longer responding, unable to connect to the app or have you forgotten the password? Then you may need to reset a Reolink camera. A reset returns the camera to its factory settings so you can reinstall it.
Fortunately, resetting a Reolink camera is usually easy. Most models have a reset button on the camera itself that allows you to perform a factory reset within seconds. In this guide, we explain step by step how to reset a Reolink camera, why a camera sometimes doesn't respond and what about the default password.
Do you use Reolink cameras or want to install a new system? Check out the product range Reolink IP camera surveillance.
There are several situations in which it may be necessary to reset a camera.
Common reasons are:
you forgot the camera's password
the camera no longer responds in the app
the camera no longer connects to the network
the camera needs to be reset
the camera was bought second hand and contains old settings
Resetting the camera removes all settings and returns the device to its factory settings.
The most common method is a physical reset via the reset button on the camera.
First, make sure the camera is turned on. Depending on the model, this can be done via:
PoE (Power over Ethernet)
a 12V power adapter
a battery or rechargeable battery
Many Reolink cameras include the reset button:
near the network connector
under a small rubber cap
on the cable of the camera
or at the SD card slot
The button is small and can usually be pressed with a paper clip or thin pin.
Press and hold the reset button for about 10 seconds while the camera is on.
Release the button once the camera reboots. You will often hear a beep or see that the status LED changes.
Then the camera is back to factory settings.
In some cases, you can also reset a camera via the Reolink app or Reolink Client software.
This can be done when you still have access to the camera.
The steps are usually:
Open the Reolink app or software
Go to Device Settings
Choose Advanced Settings
Select Restore to Factory Settings
The camera will then reboot and be reset to the default settings.
When a camera does not respond, it does not necessarily mean that there is a defect. Often the problem lies with the connection or settings.
Common causes are:
a wrong IP address
problems with wifi or network
a wrong password
firmware problems
power supply problems
In many cases, a reset can help reconfigure the camera correctly.
After resetting, the camera must be re-added to your system.
This is usually done through the following steps:
Open the Reolink app
Choose Add Device
Scan the QR code on the camera
Connect the camera to the network
Set a new password
Then you can watch live camera footage again via the app or recorder.
Reolink is known for user-friendly security cameras with good image quality. The cameras can often be easily set up via an app and work with both wifi and wired networks.
Reolink cameras are widely used for:
homes
gardens and driveways
small businesses
retail stores
Features such as motion detection, app notifications and local storage make them popular for home and corporate security.
