Of course, it can always happen that something is or is defective. In that case, the product can be returned to us if it falls within the warranty period. In this case, a defect of a product caused by improper use or installation is excluded from the warranty. This at the discretion of our technical department. Fill in the form below, the RMA number is your order number. Put this on the packaging. The return is at your own expense.
Please take a repair time of at least 10 working days into account.
If the product does not appear defective after checking, we will charge at least 35, - euro research costs
Right of withdrawal:
When purchasing products, the consumer has the option to terminate the contract without giving any reason for at least fourteen days. This period starts on the day after receipt of the product by or on behalf of the consumer.
During this period, the consumer will handle the product and packaging carefully. He will only unpack or use the product to the extent that is necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all accessories and - if reasonably possible - in the original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.
The shipping costs of the return are at your own expense. This arrangement does not apply to business orders and products that are specially ordered for you and this has been made known.
If you have paid an amount, we will refund this amount as soon as possible but no later than 7 days after the return or cancellation.